· To provide a high quality front line reception service to our patients and colleagues.
· Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
· Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
· Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Receiving and directing the patients on arrival in an polite and efficient manner
*
* Maintaining and monitoring the practice appointments system
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* Processing and distributing incoming (and outgoing) mail
* Taking messages and passing on information in a timely and efficient manner
* Filing and retrieving paperwork
* Processing repeat prescriptions in accordance with practice guidelines
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
* Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
* Liaising with outside agencies including hospitals, ambulance control or other services by telephone, fax or e-mail.
* Clearing and re-stock consulting rooms as required, ordering, re ordering and monitoring of stationary and other supplies
* Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
* Dealing with clinical waste
* Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
* Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
* Flexible to cover when needed for holidays, sickness and other absences.
* Willingness to adapt and contribute to new processes.
* All employees are expected to observe the practice Equal Opportunities Policy in their behaviour to the public and other workers.
Job Types: Part-time, Permanent
Pay: From £12.21 per hour
Education:
* GCSE or equivalent (preferred)
Experience:
* Medical Receptionist: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person