Job Title: Testing & Inspection Client Support Administrator
Reports to: Program Delivery Manager
Dotted Line to: Electrical Testing Manager
Location: Office-based in Hertford
Employment Type: Full-Time
General Description:
To arrange, schedule and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling testing & inspection appointments for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, day-to-day generic updating of spreadsheets and client portals.
This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.
Key Responsibilities:
Operational Management
* Input jobs into the company workflow management system
* Update job workflows on the management system
* Book appointments with residents
* Schedule appointments for engineers including re-scheduling appointments for priority jobs
* Daily uploading of Asbestos Reports onto works orders on our scheduling system.
* Basic understanding and interpretation of engineers technical notes.
* Updating spreadsheets, overdue reports and client portals
* Arrange parking for engineers (when required)
* To deliver excellent customer service
* To undertake any training provided by the company
* To fully participate with performance improvement programmes, including appraisals
* To liaise with office staff and supervisors to assist in the resolving of queries
* To support any business change for the benefit of the company
* Adhere to any KPI's set by the company
* Any ad-hoc duties as reasonably instructed by your line manager or directors
Required Skills & Attributes:
* Knowledge of Word/Excel/Microsoft Office
* Be able to lone work and within a team
* Good telephone manner
* Administrative skills
* Positive attitude and time keeping
Key Performance Indicators (KPIs):
* Reduction of over due works orders
* Overall Compliance
* Attendance/Sickness Record
* No Access Rate
* Asbestos Report Uploading
Work Status & Hours:
* Full-Time, Permanent
* Core hours: Monday to Friday, 8:00am – 4:00pm (1-hour unpaid break)
Additional Information:
* Company policies including Code of Conduct, Equal Opportunities, and Environmental Responsibility are available on request through the staff handbook.