Overview
This is an exciting opportunity to join our Direct Payment and Monitoring team, which is part of our System and Finance service within Integrated Commissioning and Partnerships, at Calderdale Council. The team supports the Adults and Children's Social Care directorates and is responsible for ensuring that Direct Payments are set up for individuals that have been assessed via social care and want to manage their personal budget, and for monitoring that spend is appropriate and accounted for. We are looking to recruit a professional, friendly, and customer-focused Direct Payments Support Officer to join our busy Direct Payment and Monitoring team.
The Direct Payments Support Officer will work across multiple teams to support with the administration duties, including sending out letters and emails, contacting individuals and professionals, arranging and collecting information for meetings, minute taking, answering the duty phone, updating records and other tasks relating to individual Direct Payments. The role will work closely with individuals in receipt of a Direct Payment, promoting and maintaining a customer-focused, high-quality service, and ensuring all queries are dealt with in a timely and professional manner, and in line with Adult's and Children's policies and procedures.
Responsibilities
* Carry out administration duties across multiple teams to support Direct Payments, including sending letters and emails, contacting individuals and professionals, arranging and collecting information for meetings, minute taking, and updating records.
* Answer the duty phone and respond to customer queries in a timely and professional manner.
* Promote and maintain a customer-focused, high-quality service in line with Adults and Children’s policies and procedures.
* Work with individuals in receipt of a Direct Payment to ensure appropriate monitoring of spend and compliance with relevant policies.
Qualifications and Skills
* Maths and English at Level 2 or equivalent, in addition to other required criteria.
* The ability to work well with others and communicate effectively.
* The ability to interpret and follow policies and procedures.
* The ability to work to deadlines and organise own workload unsupervised.
* The ability to use IT packages, including standard Microsoft Office software.
Equality, Safeguarding and Diversity
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before appointment.
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to.
Our Vision and Working Rights
As part of our Vision, we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff. Calderdale Council declared a climate emergency on 30 January 2019 and embraces the positive benefits of a diverse workforce. We are committed to an inclusive environment and encourage applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
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