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Business Process Analyst, Watford, Hertfordshire
Location: Watford, Hertfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
THE OPPORTUNITY
Title: Business Process Analyst
Location: UK (with occasional UK and European travel requirements)
At Iron Mountain, we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environment. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. We embrace differences among us and encourage you to Climb Higher for the benefit of our customers and each other.
Job summary:
Iron Mountain is seeking a high-calibre Business Process Analyst to join our team, reporting directly to the Managing Director of Warehousing & Logistics Europe. This role is responsible for defining, optimising, and overseeing end-to-end processes within our Warehouse & Logistics business unit, ensuring alignment with business goals and customer expectations.
Your role in our mission:
* Own and manage end-to-end business processes for warehousing, transportation, and order fulfilment.
* Define process standards, KPIs, and SLAs.
* Act as the primary liaison between internal stakeholders to ensure alignment on operational goals and performance.
* Monitor 3PL performance, identify areas for improvement, and lead root cause analysis.
* Support or lead transition and migration projects for new customer and partner onboarding.
* Ensure compliance with all regulatory, safety, and quality standards.
* Drive continuous improvement initiatives using methodologies such as Lean or Six Sigma.
* Partner with IT and business teams to optimise logistics systems (WMS, TMS, ERP).
* Ensure data accuracy and reporting transparency across all KPIs.
* Manage and communicate the business impacts of any process changes or disruptions.
Valued skills and experience:
* Education: A Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
* Experience: Demonstrated experience in logistics, supply chain, or process ownership roles.
* Skills & Knowledge:
* Strong knowledge of 3PL operations, contracts, and performance management.
* Experience working with WMS, TMS, and ERP systems.
* Proven ability to analyse data, map processes, and drive continuous improvement.
* Excellent stakeholder management and communication skills.
* Strategic thinking and problem-solving.
* Process design and optimisation.
* Vendor and stakeholder management.
* Analytical and data-driven decision-making.
* Change management.
* Leadership and collaboration.
If you are a proactive and strategic process owner with a passion for logistics and a track record of driving operational excellence, we encourage you to apply.
Discover what awaits you:
* Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
* Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering inclusion and belonging.
* Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and global learning opportunities.
* Championing Individuality: Be part of a team that celebrates diversity and encourages individual differences to drive greatness.
* Competitive Total Rewards: Supporting your career, family, personal wellness, and wellbeing. (Benefits may vary by country.)
* Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling work-life balance (role dependent).
* Unleash Your Potential: Access opportunities for personal and professional growth, preparing you for a digital future.
* Valuing Every Contribution: Join a workplace that encourages and supports all talents, recognizing each individual's impact.
* Pioneering Sustainability: Contribute to fostering a sustainable and thriving workforce for future generations.
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