We have a small but highly effective Product team at Ecotricity, responsible for delivering technology and driving business change. We’re hiring a UX Designer to work across B2B and B2C, reporting to the UX Design Lead. In this role, you’ll play a key part in simplifying the complexity of the energy industry and its systems, creating intuitive, user-centred journeys that meet our customers’ needs. Responsibilities: Design and deliver user-centric digital experiences that enhance the performance and usability of our platforms. Collaborate closely with Product Owners, Development Teams, and stakeholders to understand requirements and translate them into effective UX designs. Conduct user research and usability testing to gather insights and identify areas for improvement. Create high-quality wireframes, prototypes, and high-fidelity designs for new features and enhancements. Facilitate design thinking workshops and UX strategy sessions with internal and external stakeholders. Continuously evaluate and iterate on designs based on user feedback and analytics. Maintain a deep understanding of UX best practices and stay abreast of the latest trends and technologies in the field. Work alongside developers to ensure designs are implemented according to specifications and high-quality standards. Contribute to developing and refining user stories and acceptance criteria, ensuring a seamless translation from design to development. Key Relationships: Senior Business Stakeholders Head of Product Product Owners and Project Managers Development Teams QA Team Join us at Ecotricity and be a part of our journey to create innovative, user-focused solutions that contribute to a sustainable future. About You Knowledge and Skills: Proven experience in designing exceptional user experiences for digital products and services. A strong understanding of UX principles, design thinking, and user-centred design methodologies. Excellent UI design and prototyping skills in Figma. Experience in planning and conducting user research to identify user goals, pain points, and testing the usability of existing solutions. Skilled in synthesising insights into reports with user personas and actionable UX recommendations for stakeholders. Ability to work collaboratively in a cross-functional team environment. Excellent communication and presentation skills, with the ability to articulate design decisions clearly to both technical and non-technical stakeholders. Familiarity with Agile methodologies and the ability to work in a fast-paced, iterative development environment. Passionate about sustainability and leveraging technology to address environmental challenges. Requirements: Strong portfolio of UX and UI design work that showcases your skills and impact on previous projects. Experience with user research, usability testing and data analysis. Accomplished Figma skills, with the ability to design accessible, UX-driven user interfaces. Exceptional attention to detail and a systematic approach to design and problem-solving. First-rate written and verbal communication skills. Proven ability to manage personal development, self-direction, and an eagerness to excel. Confidence in public speaking and presenting design concepts and strategies. Advantageous: Previous experience in a digital agency environment. Experience building and/or working in an Atomic design system in Figma. Experience with GA4 and observability systems. Experience with Atlassian tools, including Confluence. Experience working with both front-end and back-end development teams. Knowledge of or experience in the energy industry. A strong interest or background in sustainability and environmental issues. About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.