Assistant Patient Administrator – Maternity and Antenatal
Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust. Fixed term contract ending 31‑Oct‑2026. Location: West Middlesex University Hospital, Isleworth.
We are looking for a friendly, self‑motivated and confident person with experience of providing a high‑level standard of customer care. The successful candidate will provide comprehensive, patient‑focused reception and admin service in our Maternity and Antenatal department.
Working hours are on rotation between 8 am‑4 pm, 9 am‑5 pm and 11 am‑7 pm Monday‑Friday, including occasional weekends and bank holidays.
Responsibilities
* Provide a customer‑focused reception service for all patients and visitors, dealing politely and courteously with all queries and directing them accordingly.
* Ensure the reception area is always manned and patients are kept informed of any delays.
* Check in and book patient appointments in a timely manner, ensuring that appointments are within the appropriate gestation date range.
* Interact with patients and relatives in a sensitive and empathetic manner.
* Process all follow‑up appointments as patients leave the department in line with guidelines, escalating any capacity concerns.
* Make up community and hospital notes using Cerner.
* Assist with answering the ANC phones and dealing with patient queries.
Areas Covered
* Maternity reception areas
* Maternity and Antenatal back offices
Key qualifications: previous reception experience, excellent communication and customer service skills.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates.
Early application is advised as vacancies may close once enough applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six‑month probationary period.
This advert closes on Sunday 4 Jan 2026.
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