All the details
Work Pattern
* Week 1
Sunday 07:30-13:30
Wednesday 05:00-12:30
Friday 09:00-13:00
* Week 2
Monday 05:00-12:00
Thursday 09:00-13:00
Saturday 14:00-20:00
Under 18 disclaimer
This job role involves working with specialist cutting equipment and therefore applications from anyone under 18 cannot be considered. This is to comply with health and safety legislation and ensure workplace safety.
Please note that the £3.00 p/h unsocial premium is only added for hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll champion our baked goods. We're seeking passionate individuals with a love for baking and bakery knowledge to deliver fresh perspectives daily.
You will be a brand ambassador, recommending bakery products and providing remarkable service to make customers feel valued every visit.
At M&S, our customers don't wait. Be ready to work hard and go above and beyond every day.
Digital confidence is essential. You will use digital tools like the Sparks App to enhance customer experience and ensure product availability.
Efficiency, effectiveness, and high standards in food safety and hygiene are key. Be prepared to work hard and adapt seamlessly across store areas.
Teamwork is crucial. Support and respect colleagues and customers to foster an inclusive store environment.
Flexibility is vital. Be confident to work in various store areas, adapting to changing demands.
Are you ready? Apply now.
Purpose
To deliver a great shopping experience by putting customers first and promoting our products, acting as the voice of our customers to help us improve.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean, tidy, and stocked
* Monitor and achieve daily sales targets, promotions, and selling opportunities
* Engage proactively with customers, understand their needs, and make recommendations
* Build product knowledge to sell and suggest products and services
* Receive training to use digital tools and communication channels effectively
Key Capabilities
* High customer service standards
* Attention to detail and commitment to quality work
* Open to feedback and continuous improvement
* Effective workload management and planning
* Strong communication skills
* Adaptability to change
* Good listening skills and relationship-building
* Digital capability
Everyone's Welcome
M&S is committed to leading the retail industry into a greener, faster, and more digital future. We value inclusion, diversity, and equal opportunities, starting from our recruitment process. We support flexible working and reasonable adjustments to ensure a fair and transparent assessment process.
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