THE BIRCHWOOD GROUP Here at Birchwood Group, it is our passion to ensure that each and every customer benefits from the choice, value for money, and peace of mind that makes buying a new car such an enjoyable experience. We're proud to represent a host of leading franchises in the automotive sector, including Ford, Škoda and Kia across East and West Sussex. If you are looking for that next move up the automotive career ladder or looking to make a start in the industry, there's never been a better time to consider a move to the Birchwood Group. We are investing for the future, and we need passionate, committed people to help deliver an exceptional customer experience. MAIN PURPOSE OF THE ROLE To deal with all Service and Parts customers in an efficient, professional and courteous manner. Process enquiries in an enthusiastic and engaging manner with a strong focus on customer handling to maintain good relations and achieve incremental sales. Use Company DMS to book, track and follow up all customer enquiries, thus ensuring a high level of retention and growth opportunity. To comply with and maintain Company policies, standards and procedures relating to quality and customer care. By recognising and following work rules, you must demonstrate a willingness to foster strong working relationships with your colleagues, functioning as a team player who is willing to accept and respond positively to criticism. KEY TASKS Customer satisfaction to be at or above National Average (figures to be advised). Satisfactory mystery shops. T imely completion of all daily, weekly & monthly paperwork. No outstanding debtors over 90 days. Service and Parts WIP – Cash Account. Housekeeping. Customer Follow-Up. WIP – Ageing not greater than 60 days unless approved by the Group Financial Controller. Responsibility for assisting with Parts stock Perpetual stock checks. MAIN DUTIES AND RESPONSIBILITIES To accommodate the requirements of customers in a professional and courteous manner To observe the Company and statutory regulations in respect of Health and Safety policy. Maintain the highest level of cleanliness and housekeeping. Load the Workshop Ensure that all customer personal and vehicle details are accurately entered onto the database. Ensure that mechanical check forms and invoices are prepared and ready for presentation to customers at the agreed time. Ensure that all cash account payments are taken prior to release of the vehicle Whenever possible contact customers, in advance, to advise completion of repairs or maintenance. Obtain prior authorisation and ensure the required documentation is completed for work Ensure that loan bikes are released to customers Advise customers of any situation that is likely to delay the completion of work beyond the agreed collection time. Ensure that all warranty criteria are observed including: Ensure accurate reconciliation of all transactions, including End of Day banking. Ensure accurate logging of job cards onto the daily control indicating hours worked and invoiced. Operate reservations through the computer system, gaining all relevant customer details Print job cards 24-48 hours in advance ready for pre-picking of parts. Add Vehicle Health Check Service sheets to job set as required. Salary : £14,450 Location : Eastbourne