Contract: Zero Hour
Hours: Flexible
Annual Leave: Paid at 12.07% of hours worked
Salary: £13.50 per hour
G Live in Guildford has established itself as one of South Easts leading live entertainment venues specialising in music, comedy, concerts, family shows, and special events. As a member of our Front of House Supervisor Team your duties will include:
Effective supervision of G Lives Front of House casual team.
Oversee daily Front of House operations to ensure smooth and efficient service, including acting as first point of call for any escalated customer issues.
Leading, training and motivating Front of House staff to deliver exceptional customer experiences.
Actively drive sales in line with spend per head objectives.
Delivery of allocated events including the preparation of equipment, room setups and correct storage of equipment.
Championing our Four Pillars ethos and ensuring these methods and values are present on the ground.
Ensuring the casual team are engaging with the companys HR portal, Staff Savvy, correctly.
Ensuring compliance with health and safety standards.
Maintaining excellent stock rotation, stock security and management is in place. Participating in the HACCP (Hazard Analysis and Critical Control Point) procedure according to the companys Food Safety Management Document.
Upholding the correct use of the HACCP sheets including Cleaning Rota and Opening/Closing procedures.
Undertaking training and development relevant to the successful execution of the job role.
Supporting the Assistant Customer Experience Managers with the induction and training of team members.
Constantly seeking ways to improve sustainability within the venue to contribute towards the venue's Environmental Strategy Delivery Plan.
Supporting the Venue's Management team by delivering a dynamic, positive and supportive atmosphere within the team, whilst driving exemplary standards in delivery and personal presentation.
The candidate must be adaptable and forward-thinking, with creative flair and meticulous attention to detail.
Willingness to learn new skills
Great team spirit
Understanding of Health and Safety
Ability to work effectively during busy times
Strong communication and interpersonal skills
Flexible and adaptable to changing operational needs
Available to work evenings, weekends and bank holidays to meet service requirements.
For you! Discounted theatre tickets
Training and development plans
Hundreds ofsavings across retailers withTE&ME
Flexible hours
Access to mental health resources
And much more...
Eligibility criteria applies
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