£13.48 per hour plus pension and company benefits
Candidates must be 18+ due to some lone working
We have an exciting opportunity for a friendly and reliable Saturday Retail Sales Advisor to join the team at our PaintWell store in Tunbridge Wells. Providing exceptional service to our customers in branch, you will play a vital part in helping us serve customers and keeping the branch running smoothly – experience with our products isn’t necessary, if you bring great customer service and team working skills, we’ll give you everything you need to succeed.
Located on Lamberts Road, our Tunbridge Wells PaintWell store serves local homeowners and trade people with a broad range of decorating materials. Customers will find everything they need in store including trade and designer paints from a wide variety of brands and all the decorating materials needed to complete their home décor projects. Part of the Brewers Group, PaintWell are dedicated to delivering high quality products and expert advice to all of our customers. The branch opening hours are Monday to Friday 7.00am – 5pm and Saturday 8am – 12pm. (Saturday opening times will change to 8am to 5pm effective 1st May 2026)
We understand that neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process. We are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
Responsibilities
* Providing exceptional service to customers in the branch, to deliver upon our reputation for quality and service
* Using product knowledge to provide recommendations and help customers find the best product for their needs
* Mixing paint for customers, processing orders and requesting stock from within the Branch network
* Developing sales of the Company product ranges
* Building relationships with customers to fully identify their needs and allow us to provide a comprehensive service
* Promoting seasonal and special items, including merchandising goods in-store to increase visibility and sales
* Assisting with stock maintenance in the branch, unloading all stock received, storing promptly and in line with Company procedures
* Unloading deliveries and ensuring stock is distributed throughout the store
Qualifications
* Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
* Approachable, possessing an open and friendly personality – happy to help both customers and colleagues
* Enjoys working and supporting a team, but can always be relied upon to work as an individual
* Keen to learn, develop skills, and progress within our industry
* Previous retail experience would be advantageous but not essential, as full training will be given to the right candidate
Benefits
* Competitive salary
* 33 days holiday, including an allowance for selected bank holidays – increasing with service (pro rata for part time)
* Free life assurance
* 5% of your salary employer contribution to the pension plan (subject to employee contributions)
* Stream – a money management app that gives you access to a percentage of your pay as you earn it
* Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents
* Virtual GP service for yourself and any dependent children to access unlimited medical advice when you need it
* Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
* Brewers Colleague discounts giving you huge savings on home improvements
* Discounts and rewards with selected partners – major high street brands, supermarkets etc
* Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
* Staff uniform and uniform cleaning tax relief
* Comprehensive Induction Programme and ongoing development
* After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District
Now that we are opening on four selected bank holidays each year, colleagues in this role will be required to work on bank holidays as part of the branch rota. Bank holiday shifts will be shared fairly, and we will aim to ensure that no individual works every bank holiday. Please confirm as part of your application that you are able to meet this requirement.
Other job titles associated with this role include Retail Assistant, Retail Advisor, Retail Associate, Shop Assistant, Stock Assistant.
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