Junior IT Helpdesk Specialist (12 month Fixed Term Contract)
Location: Glasgow (office based)
Salary: £26,000
Closing date: 24 April 2026
ABOUT US
STV’s exciting vision is to become Scotland’s leading platform for audiences and advertisers and a global content powerhouse. On‑air, STV reaches more than 70% of Scottish adults every month through its TV channel – the largest commercial channel in Scotland – and streaming service, STV Player, which is also available across the rest of the UK. STV has expanded its audience even further by introducing an audio division, with STV Radio – a major new Scotland‑focused commercial radio station – which launched in Jan’ 2026.
From bases across the UK, STV’s content production arm, STV Studios, creates world‑class entertainment for UK and international networks and streamers, including Apple TV+ drama Criminal Record, global phenomenon LEGO Masters and BBC police drama Blue Lights.
ABOUT THE ROLE
The IT team strives to ensure that STV’s technology runs efficiently and helps to develop new processes in response to changing business requirements. We have an exciting opportunity for a Junior IT Helpdesk Specialist to join our team. This is a great opportunity for someone looking for an entry level/junior position in IT support to further develop their skills whilst working in a dynamic media environment.
This is a full‑time, office‑based role in Glasgow, with additional support provided to users across all other STV offices.
KEY RESPONSIBILITIES
* Act as the first point of contact for all IT support queries via phone, email, or in person by logging, updating, and managing tickets through the IT service desk ticketing system.
* Assist end users, resolving support requests efficiently and professionally.
* Provide hardware and software support, including workstation imaging and software deployment.
* Troubleshoot, monitor, and maintain desktops, laptops, mobile devices, and printers.
* Maintain accurate records within the IT asset management system.
* Prioritise incoming tickets and keep users informed of progress and resolutions.
* Follow departmental procedures and ensure documentation is kept up to date.
* Escalate issues to the 2nd line support when required.
* Assist in any other aspects of work of the company as reasonably required.
SKILLS AND EXPERIENCE
* Excellent communication and interpersonal skills, with the ability to develop strong working relationships.
* Able to work effectively both independently and as part of a team, with a positive attitude and willingness to learn.
* Experience in supporting Microsoft Windows 10/11 operating systems and Microsoft 365 desktop applications.
* Excellent troubleshooting and fault‑finding abilities.
* Demonstrable experience supporting mobile devices, tablets, laptops, and carrying out basic hardware repairs.
* Previous experience in a Service Desk role or IT Support environment would be advantageous.
* Experience in using IT Service Desk ticketing systems.
* Knowledge and understanding of Microsoft Active Directory, including managing user and computer accounts.
* Experience supporting and troubleshooting printers.
* Experience in Microsoft Office 365 administration, particularly Azure Active Directory, Exchange Online, Teams, SharePoint, and Intune.
* Knowledge of conferencing systems, such as Microsoft Teams.
* PowerShell experience is advantageous.
* A college or university qualification is desirable but not essential.
* Microsoft certifications and/or other IT related qualifications are beneficial.
BENEFITS
* 25 days paid annual leave and 9 public holidays per annum
* An extra day’s holiday on your birthday.
* Healthcare cash plan providing company contributions towards dental, optical, wellbeing or other healthcare costs.
* Company pension contribution.
* Cycle to work scheme
* Season ticket travel loan.
* Access to occupational health service.
* Flexible benefits portal providing a range of retail and gym discounts.
EEO STATEMENT
STV Group plc is an equal opportunities employer committed to valuing and promoting equality, diversity and inclusion. We encourage applications from candidates underrepresented in our industry, so we are keen to hear from ethnically diverse talent and people that identify as disabled, deaf and/or neurodivergent. As a Disability Confident employer, we are committed to offering an interview to disabled candidates who meet the minimum criteria for the role. Please let us know if you have any access requirements to support your application by emailing hr@stv.tv.
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