Overview
Learner Recruitment and Reception Officer
Location: Rotherham
Salary: £23,971 (£14,756.96 pro-rata) per annum
Vacancy Type: Permanent, Part Time (22.5 hours per week, all year round)
The Role
The Learner Recruitment and Reception Officer role is a key part of the Group's customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.
In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.
The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.
Through a proactive, enthusiastic and customer-focused approach you will assist the Group to achieve their mission to provide skills for the future of their students and community through outstanding teaching & learning.
The days of the week they would ideally like this role to work on are a Tuesday and Thursday 12.30pm - 9.00pm plus on other day 8.30am-5.00pm, however they can discuss this further at interview with candidates.
Responsibilities
The role focuses on delivering high-quality customer service to learners and stakeholders: ensuring a positive experience for course enquiries in person, by phone, or via email/online communication; providing pre-entry information and advice; referring to specialists where appropriate; contributing to the Group’s mission by supporting outstanding teaching and learning through proactive customer engagement.
Skills and Qualifications
You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance.
You will have excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner. You will need to be able to deal with enquiries appropriately and effectively, under minimal supervision on occasion as receptions can be very busy.
You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards.
Department Info
These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and supported by the Director of Learner Recruitment and Marketing.
Benefits
* Access to local government pensions scheme
* Up to 41 days annual leave per year including closure during Christmas period
* Access to their gyms, restaurants and salons
* Staff health & wellbeing and benefits schemes including in-house Occupational Health service
* Full, part time and flexible working hours available in many roles
* Parking available at all of their sites
* Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
* New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
* Recruitment Referral Scheme for all employees, worth £200 per referral made
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please proceed through the following link to be redirected to their website to complete your application.
https://ce0833li.webitrent.com/ce0833li_webrecruitment/wrd/run/etrec179gf.open?WVID=8759023jQy&LANG=USA
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