Field IT Support Engineer (MSP Environment)
Location: Bridgewater
Salary: £33,
Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you.
The Role:
As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same.
You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner.
Key Responsibilities:
Provide on-site and remote 2nd line support to a variety of clients
Diagnose, resolve, or escalate hardware and software issues
Install and configure desktops, laptops, printers, and other peripherals
Support network infrastructure: routers, switches, firewalls, and Wi-Fi
Maintain documentation for client environments and service activities
Collaborate with internal service desk and project teams
Deliver outstanding customer service and communicate effectively
What You'll Need:
2 years in a technical support role (MSP experience a strong advantage)
Solid knowledge of Windows 10/11, Office, Active Directory, and basic networking
Experience supporting cloud platforms (e.g., Microsoft, Azure, etc.)
Strong troubleshooting skills and a calm, methodical approach
Full UK driving license and willingness to travel to client sites
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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