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We are seeking a dynamicFacilities Assistantto join our Facilities Management team. Reporting to the FM Director, this role is pivotal in ensuring operational excellence, contractual compliance, and service delivery across our portfolio.
As the Facilities Assistant, you will be the linchpin in delivering high-quality FM services, ensure statutory compliance, drive continuous improvement, and build strong client relationships. If you're a strategic thinker with strong leadership skills and a passion for operational performance. This is a hands-on, office-based role where you’ll oversee operations during core business hours (9am–5pm). Your calm and solutions-focused approach will be vital in escalation management and delivering results under pressure. we want to hear from you.
About the Job:
Key Responsibilities:
* Ensure contractual KPIs and SLAs are met and exceeded, identifying improvements as required.
* Deliver services within agreed budget and margin targets.
* Lead on health and safety compliance, fostering a positive safety culture across all operations.
* Drive continuous improvement and performance enhancement throughout the contract lifecycle.
* Manage and maintain excellent client relationships, ensuring service excellence and value for money.
* Conduct audits on service delivery and documentation to ensure quality and compliance.
* Provide leadership, coaching, and development for the in-house FM team.
* Ensure statutory and contractual compliance across all operations.
* Deliver clear, concise operational data and reporting for internal and client review.
To be successful you will have::
What We’re Looking For:
Qualifications & Experience:
* Level 3 qualification in FM, Engineering or Management, or significant experience in a similar FM leadership role.
* Strong background in managing multi-site facilities or operations in a commercial environment.
* Experience in stakeholder management at senior levels.
* Proven ability to lead operational and field-based teams through change and growth.
* Ideally a member of IWFM, RICS, or similar professional body.
Knowledge & Skills:
* Deep knowledge of Hard FM services and contractor management.
* Strong financial acumen, with experience in budget management and strategic decision-making.
* Proficiency with CAFM systems and data analysis.
* Excellent communication, leadership, and stakeholder engagement skills.
* Competence in performance management, quality systems, and continuous improvement methodologies such as Lean Six Sigma.
Why Join Us?
We offer a collaborative environment with opportunities for growth, a strong commitment to safety and excellence, and the chance to influence and shape the future of FM services across the region.
How to Apply:
If you’re ready to make a real impact and lead with purpose, apply now with your CV and a brief cover letter outlining your relevant experience and motivation for applying.
Job Types: Full-time, Permanent
Pay: £25,880.00-£28,000.00 per year
Additional pay:
* Performance bonus
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Application deadline: 14/07/2025Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Facilities Services
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