Shop Supervisor
Location: Sue Ryder Charity Shop, 2 The Square, Wickham, PO17 5JN.
Hours: 15 hours per week over 7 days.
Pay: £12.79 per hour plus rewards & benefits.
Overview
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold supports more than 2.7 million hours of medical, practical, bereavement and emotional support each year in hospices, homes and the community. As a member of the retail team, you will help inspire communities by reducing, reusing and recycling, and drive income to fund our services.
Key Responsibilities
* Use retail experience to drive business, push sales and achieve targets.
* Lead a large volunteer team and deliver excellent customer service to donors and customers.
* Work with the local community to generate donated stock and support sales.
* Recruit, train and retain volunteers, providing leadership and guidance.
* Maintain high standards of merchandising, housekeeping, and health and safety.
* Manage stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Act as a brand ambassador, supporting in‑store campaigns and national fundraising initiatives.
* Operate the Epos system for effective sales and stock management.
Minimum Essential Criteria
* Customer service experience.
* Previous supervisory experience.
* Cash handling and till work.
* Basic IT skills (email, instant messaging, video call).
* Organisational skills.
* Experience working alone.
Desirable Criteria
* High street retail, leisure or hospitality background.
* Experience with KPI and target achievement.
* Charity retail experience.
* Health & safety knowledge.
* Team player.
* Key holder, opening and closing duties.
* Merchandising and stock rotation skills.
Benefits
* 27 days holiday, increasing to 33 with length of service, plus bank holidays (pro‑rated if part‑time).
* Company pension scheme.
* Staff discounts with thousands of retailers.
* Refer a friend scheme (£250 payment).
* Enhanced maternity, paternity and adoption pay.
* Enhanced sick pay.
* Electric vehicle scheme.
* Healthcare cash plan.
* Death in service benefit.
* 10% discount on new goods online.
* Structured induction programme and learning & development opportunities.
* Employee support programme.
* Additional benefits available.
* Access to staff and volunteer networks for LGBTQ+, disabled, women and non‑binary individuals.
Equal Opportunity and EDI Statement
Sue Ryder welcomes applications from all backgrounds, including people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, lower socio‑economic backgrounds and those with disabilities. As a Disability Confident employer we offer an interview to all disabled applicants who meet the minimum essential criteria. We provide inclusive recruitment practices and support throughout the interview process. We are an equal opportunity employer.
Application Details
Closing date: 26th June. Interview date: 7th July.
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