Learning & Development Manager - Luxury Hospitality Group
Location: Surrey
Job Type: Full-time
Salary: Competitive + excellent benefits
The Opportunity
A fantastic opportunity has arisen for a passionate and people-focused Learning & Development Manager to join a prestigious hospitality group known for its exceptional guest experience, high service standards, and world-class facilities.
This position plays a key role in shaping the development, retention, and progression of colleagues across two outstanding properties, supporting a culture of excellence and continuous improvement. If you are motivated by helping people grow and thrive, this role offers the platform to make a significant impact.
About the Group
The organisation is renowned for delivering luxury accommodation, outstanding dining, superb leisure facilities and warm, memorable service. Its two Surrey-based properties offer everything from fine dining to championship golf, wellness facilities, social events and family-friendly amenities.
The team is at the heart of every success-creating an environment where colleagues feel valued, supported and inspired to give their best every day.
Key Responsibilities
As Learning & Development Manager, you will:
Develop, deliver and manage an in-house training programme covering induction, H&S compliance, customer service, software training, duty management, revenue optimisation and management development.
Take a hands-on approach to training soft skills on the floor while supporting operational leaders with technical training.
Implement a cross-department learning scheme to broaden front-of-house knowledge.
Source, book and coordinate external training sessions.
Assist with the management of apprenticeships and the distribution of levy funds.
Maintain training records, re qualification schedules, certificates and performance data via the HR system, ensuring regulatory compliance.
Lead the Health & Safety function across both properties-including risk assessments, food safety, allergen monitoring and departmental compliance.
Support managers and HR with performance-related learning interventions.
Ensure all departments have robust induction plans and completion records.
Coordinate appraisal processes, track learning objectives and support annual performance cycles.
Create development plans for high-performing team members at all levels.
Support wider HR projects and initiatives as required.
About You
We are seeking someone with:
Previous experience in a Learning & Development, Training Manager, or similar role within luxury Hospitality sector in the UK
Experience building service excellence cultures
A highly engaging, hands-on approach to on-the-job training
Familiarity with LMS platforms
Strong communication and interpersonal skills with the ability to inspire others
A passion for developing people and enhancing operational standards
Benefits
Competitive salary package + 10% bonus
Company pension scheme
Enhanced company sick pay, maternity and paternity
Excellent career development opportunities
Complimentary membership to leisure and country club facilities (gym, pool, spa, classes, etc.)
Additional membership benefits for partner/spouse and children (after one year)
Discounts on dining, hotel stays, spa treatments, golf and more
Access to an employee engagement platform offering discounts, cashback, well-being tools and recognition awards
Employee assistance programme (24/7 support)
Complimentary annual overnight stay including breakfast
Complimentary birthday breakfast for two
Regular social events including annual staff party
Free on-site parking
A supportive environment committed to diversity and equal opportunities
Additional Information
Applicants must have the right to work in the UK
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