Are you the calm, solutions‑focused person everyone turns to when something needs sorting?
We’re looking for a Helpdesk Advisor to join a friendly, long‑established business at their Knutsford head office. As part of a supportive Helpdesk team, you’ll be the first point of contact for colleagues across the UK – providing guidance on internal systems, business processes and day‑to‑day queries. This is a people‑first role where patience, empathy and attention to detail really count.
Responsibilities
* Providing first‑line support to branches and internal teams across the UK
* Handling a wide variety of queries – from system access to process guidance
* Logging and tracking queries through to full resolution
* Communicating clearly and calmly with staff at all levels
* Learning and supporting the company’s bespoke internal systems
Qualifications
* Excellent communication and customer service skills
* Confident, calm, and professional when dealing with queries
* Strong attention to detail and a can‑do attitude
* Able to take ownership and follow issues through to completion
* Keen to learn new systems and processes
* Previous experience as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or any role supporting and problem‑solving for others
Benefits
* £26,000 per annum
* Full‑time, 35 h per week; 8:00‑16:00 / 9:00‑17:00 shifts
* 25 days holidays (+ bank holidays)
* Free on‑site lunch served daily in the staff canteen
* Free parking
* Pension scheme
* Profit bonus
* Summer BBQ, Christmas party, and long‑service rewards
* Genuine career stability in a supportive, family‑feel environment
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