Job Description
SAP Support Lead£450-£550/day Inside IR35Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period.It's a legacy SAP environment. The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management, v endor performance, stakeholder engagement, and the internal support team, bringing the right blend of hands-on SAP support knowledge and service leadership.You'll be working with senior stakeholders, a small internal support team, and a third-party support partner.Key focusBAU SAP support leadership stability, service quality, and clear stakeholder communicationHands-on SAP support understanding, enough technical depth to 'go into the system', interrogate issues, and challenge/guide the right fixesSupplier + internal team management: manage the support contract and coordinate effective deliveryStakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-buildingWorking pattern / locationMostly remoteOn-site expectation: approx.
once per monthThe wider team is not routinely on-siteEssential experienceExperience in SAP support/service leadership in a smaller SME or public sector environmentTechnical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation)Strong stakeholder management in environments with high urgency and direct communication styleProven ability to improve outcomes through communication, expectation management, and service disciplineRelevant SAP technical background (any of the below)SAP Finance (FI/CO) and/orProcurement (MM / SD-MM) and/orGeneral SAP administration / support (e.g., BASIS / security / access / transports - depending on your profile)Interested?Apply with your CV and always feel free to pop me a linkedin connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting:Your hands-on SAP support exposure (what you've supported, what you've been accountable for)Your experience managing stakeholders under pressureAny supplier management ownership (service reviews, escalations, KPIs, contract delivery)TPBN1_UKTJ