Accommodation Delivery Lead 1365MARG Hinkley Point C PAY £230.02 or Umbrella £324.9 Principal Accountabilities The Delivery Lead will • Manage day to day the provision of a critical site support campus service to guests staying as part of the construction workforce of circa 11,000 requiring overnight accommodation • Manage and be directly responsible for a specific service contract valued at circa £70m [full project lifecycle] • Be accountable for ensuring all statutory, regulatory and site controls are complied with • Form effective relationships with their service contract partner and champion clarity, respect, positivity, humility and integrity • Ensure the contract partners team are fully competent to perform their assigned roles – and that any shortfalls are reported to the Service Manager without delay • Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule • Ensure early intervention to avoid any escalation of issues affecting service delivery by working in the spirit of a ‘one team approach’ • Define the work scope to be delivered within the campus contract or package of work and the interfaces with all other elements of the project. • Anticipate and resolve any issues arising with the campus contract for package of works and services, identifying risks and facilitating their resolution or escalate to service manager • Support the preparation of monthly reports for each work stream including safety performance, performance against SLAs, performance against KPIs, financial reporting, project forecasting and forward planning • Address campus technical and service delivery concerns and develop solutions for approval. • Co-ordinate the delivery of campus services and play a key role in managing the process to include: o safety management o quality management o good neighbour management o environmental management o risk mitigation Knowledge, Skills, Qualifications & Experience Essential • Degree standard education in related subject. • Experience of working with and developing budgets. • Management [or leadership] experience in a service lead environment. • Must be confident in own abilities and be able to deliver in a dynamic environment. • Willingness to learn from both successes and failures. • Proven experience within a large accommodation environment with catering and bars • Excellent communication skills and able to strike up effective working relationships. • Must be willing to work with our local supply chain partners in a cooperative way. Desirable • Recognised and certificated ‘Behavioural Safety Programme’. • Recent IOSH accreditation [or equivalent]. • Hospitality and catering qualifications