Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Freight Customer Service Specialist.
Be part of the movement – and play your part
About the role
Our Freight Customer Service Team is always busy with bookings and enquiries for our Dover, Calais and Dunkerque Ports. Being part of a small, hardworking, fun team of 6 colleagues within the wider Freight Sales department, you’ll be working between the hours of 7.30am to 6pm Monday to Friday and some Bank Holiday’s, between 7.30am until 4pm, on a rotational shift pattern as follows:
* 7.30am-4pm
* 8.00am-4.30pm
* 8.30am-5pm
* 9.30am-6pm
You will be tasked with supporting customers with their freight bookings and enquiries via telephone and email, so we need you to be passionate about delivering a great service and efficiently responding to all booking enquires as well as being accurate and focussed on detail, responding to customer enquiries in a professional manner.
You will be responsible for:
* Provide customers with general customer support and information.
* Deal with Hazardous cargo, Abnormal loads, customs enquiries, and checking paperwork.
1. Compiling reports ...