The Role You will act as the third-party liaison across projects from feasibility through to completion on site. This is a broad and dynamic role covering key areas such as customer liaison, local authority and highways engagement, and championing social value and sustainability within the region. Key Responsibilities Strategy * Support project teams to identify key stakeholders and develop appropriate management strategies at project outset. * Manage highway noticing and statutory undertakers (STATS) plan requests as required, coordinating with project teams. * Build and maintain strong working relationships with clients to define and deliver effective customer strategies. * Apply customer management processes by incorporating the voice of the customer during planning and delivery. * Develop and maintain project-specific stakeholder management plans, providing regular updates throughout the project lifecycle. * Prepare annual regional social value and sustainability plans, including project-specific targets and initiatives. * Identify, plan, and help deliver measurable social value and sustainability outcomes for each project. Insights and Analysis * Monitor and evaluate customer experience metrics to produce meaningful insights and identify trends. * Ensure project plans maximise customer satisfaction, social impact, and alignment with local community needs. * ...