Area manager

Permanent
ISS
Area manager
Posted: 5 June
The role

Job Description

We are looking for a people‑focused leader who will work closely with school stakeholders and internal teams.
You will drive continuous improvement and uphold Food for Life Catering Mark standards. You will positively implement change while supporting teams delivering around 90,000 meals every day across accredited UK sites.

Key Responsibilities

  • Ensure full compliance with Health & Safety, food safety, audits, risk assessments and Special Diet policies
  • Maintain high standards of food quality, service, presentation and menu compliance
  • Build strong relationships with schools and stakeholders through regular site visits and engagement
  • Ensure safeguarding requirements and training are understood and followed at all sites
  • Lead, recruit, train and develop teams in line with ISS people and HR policies
  • Deliver financial targets including meal uptake, labour, stock control and budgets
  • Monitor customer satisfaction and implement initiatives to drive engagement and uptake
  • Lead and embed change, sharing best practice and supporting continuous improvement

    • Professional and Personal Competencies/Qualifications

  • Experience managing catering or service sites, ideally within an education or regulated environment
  • Strong knowledge of Health & Safety, food safety, audits, risk assessments and special diet compliance
  • Demonstrated ability to maintain high food quality, service standards and menu compliance
  • Confident people manager with experience of recruitment, training, performance management and payroll oversight
  • Strong financial awareness, with experience managing budgets, labour, stock control and meal uptake targets
  • Excellent communication and stakeholder management skills, with the ability to build effective client relationships
  • Understanding of safeguarding requirements and the importance of compliance within school environments
  • Ability to lead and embed change, promoting continuous improvement and best practice

    • The Company

    ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

    Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

    We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

    #aplacetobeyou,

    #facilitiesmanagement


    ISS is proud to be a diverse and inclusive employer.

    ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

    We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

    We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

    Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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