Overview
We’re Atom bank. The bank that’s leading the fintech charge. We’re not like the rest. We’re true innovators, redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster, and simpler.
Applications close on October 10th 2025. If successful, you’ll be invited to our In-Person Assessment Centre on October 18th at our New Office the Pattern Shop, in Newcastle city centre. Start date for this role is Monday 1st December 2025. You’ll take part in 6 weeks of interactive training before going live in role.
What’s it all about?
Operations is the beating heart of Atom — it’s where we have the most contact with our fantastic customers and where we can ensure we’re truly offering the best possible customer service. The Operations team consists of: Originations, Customer Support, Operational Effectiveness, Payments, Fraud, Reconciliations and Customer Administration.
Our Customer Support team (CSAs) are the first point of contact for all of Atom Customers and are pivotal in Atom ensuring it keeps its mission as being the most Customer Centric bank on the planet. The Customer Support team is at the centre of the business and as such, our CSAs are essential in capturing the voice of the customer to support the business in implementing change and making our overall proposition stronger and easier for customers.
What you’ll be doing
* Own every interaction: Take charge of customer queries and find the right solutions, leaving them delighted.
* Deliver world-class service: Go above and beyond to provide exceptional support that keeps our customers smiling.
* Be a change champion: Embrace new ideas and help us improve our products and services.
* Become an Atom expert: Master our products and services to provide accurate and helpful guidance.
* Share your knowledge: Contribute to the team’s success with your insights and ideas.
* Grow and develop: Take ownership of your learning and continuously improve your skills.
What do we need from you?
* Excellent customer service skills.
* Exceptional organisation skills – and the ability to follow through on actions.
* Excellent communication skills both written and oral.
* Be a great team player.
* Thinks through consequences of actions and can present clear rationale for resolutions.
* Able to negotiate effectively and handle difficult and confrontational situations.
* Be fluent with technology i.e., laptop/desktop software and Mobile device.
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