FRATO, an international luxury interiors and furniture brand born in Porto, Portugal, is seeking an exceptional Showroom Manager to lead our showroom at Harrods, London.
This is a key role for someone who thrives in a luxury retail environment and understands how to deliver an elevated, highly personalised client experience within one of the world’s most prestigious department stores.
The Role:
As Showroom Manager, you will be the brand ambassador for FRATO at Harrods, leading all showroom operations, managing the team, driving sales and ensuring an exceptional customer journey.
Key Responsibilities:
* Lead all day-to-day showroom operations, ensuring flawless presentation aligned with FRATO’s luxury positioning;
* Oversee stock control and ordering processes;
* Recruit, develop and inspire a high-performing team focused on excellence and collaboration;
* Analyse sales data and market trends to inform strategic decisions;
* Ensure perfect product presentation and compliance with brand visual standards;
* Ensure compliance with all administrative, financial, and operational procedures, working closely with FRATO headquarters;
* Foster strong, long-term relationships with top clients, VIPs, and high-net-worth individuals, ensuring a personalized luxury experience;
* Deliver an exceptional, personalised client journey at every touchpoint;
* Coordinate showroom updates and annual display renovations in line with product launches;
* Arrange and host client meetings in-house or at client premises;
* The role may occasionally require undertaking additional reasonable duties as assigned by the Line Manager. Flexibility and a team-oriented approach are essential, particularly in supporting colleagues during peak periods, staff absences or unforeseen circumstances.
Ideal Candidate Profile:
* Minimum 10 years’ experience in luxury retail management (ideally interiors, furniture or design-led brands);
* Previous experience within a leading department store (Harrods experience highly desirable);
* Strong leadership capability with the confidence to manage autonomously;
* Polished presentation and exceptional interpersonal skills;
* Commercially driven, with a strong sense of style and attention to detail;
* Experience working with UHNW clients;
* Possess exceptional multitasking abilities and the confidence to navigate challenges independently;
* Fluent in English required; additional languages advantageous;
* Availability to work on weekends and in shifts.
What We Offer:
* Competitive salary starting from £50,000 per annum, negotiable depending on experience;
* A central role in a growing international luxury brand;
* Exposure to a global clientele in one of the most prestigious retail locations in the world;
* A refined and professional work environment;
* An attractive performance-based bonus structure;
* Opportunities for progression within FRATO’s international network.
Apply Now:
Please send your CV and a brief cover letter to:
Subject line: Application – Showroom Manager Harrods