We are looking for a warm, organized, and attentive Host/Hostess to join our team. As the first point of contact for guests, you will create a welcoming atmosphere, manage reservations, and ensure a smooth flow of service throughout the dining experience. The ideal candidate will have excellent communication and interpersonal skills, a warm and professional demeanour, and the ability to handle multiple tasks in a fast-paced environment. Strong organizational abilities and attention to detail are essential, as is the ability to remain calm under pressure, especially during busy periods. You should have a passion for delivering exceptional customer service and be flexible to take on various roles and responsibilities as required. If you have a friendly personality, strong communication skills, and a passion for hospitality, we want to hear from you! Traits and Skills Required - Friendly & Welcoming - Excellent Communication Skills - Team Player - Knowledge of Seven Rooms - Calm Under Pressure - IT Proficient Main Responsibilities As a Host/Hostess, your primarily duties will include greeting guests warmly, assisting with coats in the cloakroom, and escorting guests to their tables. You'll manage reservations, including phone calls, online bookings, and maintaining an organized system, while also overseeing waitlists and providing wait times during busy periods. Communication with the waitstaff, managers, and kitchen is key to ensuring smooth seating and service. You will accommodate guest preferences where possible, ensure tables are clean and ready for turnover, and monitor the dining area for organization. You'll also thank guests as they leave, maintaining a positive experience. Additionally, you'll keep the reception area clean and complete daily checklists. Occasionally, you may assist with payment processing and have a basic understanding of the Tevalis point-of-sale system. During busy shifts, you'll support the team with extra tasks and may assist with managing a floor section when needed. Sam's, Genuine Restaurants Group awards: 2023, Caterer's 11th best place to work in Hospitality in UK! Recently nominated for Catey's restaurateur of the year award 2023. Recently nominated by the public as the 2nd favourite restaurant in London in 2023, in the Harden's Guide. 2 AA Rosettes. Are you?: Reliable, hard working, a team player who is passionate about delivering perfect hospitality in a fast paced high end restaurant? Someone with a “A Can Do Attitude”? Have at least years of experience in a similar environment? Live within 3 miles or be willing to travel at day and night time. If commuting is not sustainable in the long term, think twice before applying. If you join us, your benefits Include: Competitive rates of pay Meals on Duty - Twice a day Cycle to work scheme Generous employee Discounts throughout our stores and restaurants Complimentary Anniversary Meal: Every 12 months, for 2 people Generous Referral Bonus Scheme Monthly Performance Bonus & Rewards Monthly competitions and prizes Excellent Opportunities for career progression Pay Pay comprises of house pay £12.21 plus tronc *This is a permanent role* *Only those with proof of "Right to Work" in the UK will be considered*