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Pensions service delivery manager

Edinburgh
Alexander Lloyd
Service delivery manager
Posted: 10 July
Offer description

About the role:

We're looking for a dynamic and experienced Pensions Service Delivery Manager to take the lead on delivering exceptional pension administration services to a portfolio of high-profile clients. This Senior role is a key to managing operational teams, nurturing client relationships and driving continuous improvement across Defined Benefits, Defined Contributions, CARE, and hybrid Schemes. As a Pensions Service Delivery Manager, you'll mentor managers, enhance processes, deliver key projects, and ensure service excellence - all while championing client satisfaction and commercial outcomes.

Our client operates a flexible hybrid working arrangement, however, is open to consider flexible office attendance for the right candidate.

What You'll Be Doing:

* Supporting the Operations Manager to deliver high-quality pension services.
* Leading and mentoring Administration Manager to optimise team performance.
* Balancing quality, profitability, and long-term sustainability in service delivery.
* Driving recruitment, resource planning, and HR matters.
* Managing client relationships and overseeing complex scheme projects.
* Delivering strategic change initiatives and operational improvements.
* Contributing to company-wide innovation and system enhancements.

What we're looking for:

* Proven leadership in pensions administration (DB, DC, CARE, Hybrid schemes).
* Strong technical pensions knowledge and project delivery experience.
* Strong leadership skills
* Excellent communication and problem-solving skills.

Benefits on offer:

* Competitive salary & annual discretionary bonus
* Flexible hybrid working / office attendance
* 25 days' holiday (+ buy/sell scheme)
* Matching pension contributions
* Private Medical Cover & Life Assurance
* Retails discounts, digital GP access & employee wellbeing support
* Paid volunteering days and referral bonuses

If you're ready to lead, shape, and make a difference in the world of pensions? Apply today and take your career to the next level.

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