Senior Business Systems Analyst
Hybrid - Taunton 2 days/week
£50,000 - £55,000
The Opportunity
Are you a senior business analyst who thrives on making complex change happen? We are looking for an experienced, sharp-thinking professional to join our clients growing BA team and play a central role in shaping how technology and process improvement drive the organisation forward.
This is not a role for someone who simply documents requirements. You will operate at a strategic level — interrogating business needs, challenging assumptions, designing end-to-end solutions, and guiding teams through meaningful change. You will be a trusted voice between the business and IT, ensuring that what gets built actually delivers value.
What You Will Be Doing:
• Leading business analysis activity across IT implementation, integration and configuration projects
• Conducting in-depth process mapping and requirements gathering with stakeholders across the organisation
• Translating complex business needs into clear, structured specifications, user stories, and design documentation
• Resolving design issues proactively — anticipating downstream impacts before they become problems
• Working closely with IT teams and third-party providers to ensure project requirements are understood and delivered
• Contributing to the ongoing development of the BA function — proposing new ways of working and raising standards
• Providing peer coaching and quality assurance support for more junior members of the team
• Engaging senior stakeholders with confidence, managing expectations and influencing outcomes
What We Are Looking For:
Experience
• Proven track record delivering in fast-paced, high-performing change environments
• Hands-on experience with IT software implementations, integrations, system rollouts and business change projects
• Strong stakeholder management at all levels, including senior internal relationships and external providers
• Skilled at producing high-quality written deliverables: process flows, data requirements, UI specifications, and more
• Confident working in matrix project teams with a high degree of autonomy
Skills and Approach
• Excellent communication skills — written, verbal and interpersonal
• Business-outcome thinking: you frame requirements in terms of value, not just features
• Strong analytical and organisational ability, with a methodical approach to problem solving
• Change control awareness and the ability to manage scope effectively
• A collaborative mindset — you bring people along with you, not past them
Qualifications (Desirable)
• BCS Business Analysis Foundation or Diploma
• PMI-PBA (Professional in Business Analysis)
• Familiarity with PRINCE2, Waterfall or Agile methodologies
What You Will Get in Return
• 25 days annual leave plus bank holidays, increasing with length of service
• 5% matched pension contribution
• Life cover (£4,000 fixed payment)
• Access to earned wages before payday through Wagestream
• Employee discounts platform — savings at thousands of high street retailers, averaging £1,000 per year
• Free 24-hour counselling helpline for you and your family
• Employee Assistance Programme
• Excellent training and development opportunities with access to recognised qualifications
• Access to The Hub — our online learning and development platform