Job Title: Homeless Support Worker (6 Month temporary role)
This is a job for within Ongo, and will involve travel between locations around Scunthorpe and Doncaster
Salary £29,524 pro rata
Job Summary
Homeless Support Worker, provides a person-led, trauma-informed support to individuals experiencing homelessness. Develop tailored support plans, manage tenancies, respond to safeguarding and anti-social behaviour concerns, and coordinate multi-agency support. Promote financial inclusion, ensure property standards, and engage customers to shape and improve services.
Benefits of working with Ongo include:
30 days paid holiday (pro rata) plus bank holidays and your birthday off
Exceptional leave
15 hours per year paid volunteering
Annual pay review
Mileage reimbursement at 46p per mile
Free parking (pass provided)
“No sick days” voucher
9.5% pension contribution (Aviva)
3x salary life assurance policy
Enhanced maternity/paternity pay
Simply Health package (including Pro-counselling for family members)
Housing Perks
Agile working
Home working equipment provided
Local gym discounts
Discounts at Costa and Starbucks (town centre)
Car lease scheme
Main Responsibilities
Deliver person-centred, trauma-informed support by developing, reviewing, and monitoring individual support plans tailored to each customer’s needs, promoting independence, wellbeing, and positive outcomes.
Manage tenancies and licence agreements through oversight of sign-ups, terminations, rent arrears, and breaches, ensuring customers understand their rights and responsibilities and receive appropriate guidance.
Investigate and respond to anti-social behaviour (ASB) by addressing reports of harassment, cuckooing, and drug-related activity. Liaise with residents, gather evidence, assess risk, and work with police and partners to implement joint action plans. Prepare legal documentation when required.
Lead safeguarding and risk management by identifying and responding to safeguarding concerns, making appropriate referrals, following protocols, and contributing to coordinated risk management planning.
Coordinate multi-agency support by working collaboratively with external agencies to ensure holistic, joined-up support for customers, and actively participating in partnership meetings to support integrated service delivery.
Manage referrals, allocations, and voids by assessing eligibility, allocating properties fairly, minimising void periods, and maintaining accurate records while liaising with applicants and stakeholders throughout the process.
Promote financial inclusion and income maximisation by supporting customers with budgeting, benefits, charitable grants, and financial risk management to help sustain tenancies and reduce poverty.
Ensure property standards and compliance through regular inspections of properties and communal areas, reporting and following up on repairs, environmental issues, and PAT testing. Maintain high standards and ensure health & safety compliance.
Champion customer voice and engagement by facilitating house meetings, consultations, and feedback opportunities, responding to complaints professionally, and using customer insight to shape and improve services.
Support service-related projects and performance monitoring by assisting in the delivery of service-related projects, supporting the Project Lead in achieving objectives, maintaining accurate records using internal CRM systems, and contributing to performance reporting, service development, and policy reviews.
Skills, Competence, Experience Required
Experience supporting vulnerable groups (e.g. homeless, ex-offenders)
Skilled in person-centred, trauma-informed support planning
Strong safeguarding knowledge and MDT coordination
Understanding of tenancy management, housing law, and ASB procedures
Ability to investigate ASB and prepare legal documentation
Confident in multi-agency working and partnership collaboration
Knowledge of welfare benefits, budgeting, and financial inclusion
Effective communication, negotiation, and advocacy skills
Proficient in CRM systems and accurate case recording
Strong IT, literacy, and numeracy skills
Awareness of property standards, health & safety, and compliance
Customer-focused with a commitment to inclusion and engagement
Capable of managing complaints and using feedback constructively
Organised, self-motivated, and able to manage a varied caseload
Experience supporting service-related projects and project leads
Subject to annual enhanced DBS check
Closing date for applications Thursday 22 January
Interviews to be held 3 February
For more about Ongo, visit
We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist