Nigel Wright are delighted to be partnering with Great Rail Journeys to recruit a Head of eCommerce.
Great Rail Journeys is the UK’s leading provider of holidays by rail, offering escorted tours, river cruises and tailormade adventures across more than 40 countries worldwide. With five decades of experience, they are experts in showcasing the beauty and diversity of the destinations they travel to, taking people to places only rail can reach.
As Head of eCommerce (US), you’ll own the performance and development of their US digital channel, leading the website experience to drive engagement, conversion and revenue growth. You’ll shape a high‑performing digital storefront, oversee UX, content and platform performance, and lead a specialist team to deliver a seamless, inspiring customer journey. Working closely with the UK eCommerce team and US stakeholders, you’ll ensure the website reflects commercial priorities and customer needs. Ultimately, you’ll be responsible for the throughput of all their digital sites but with a primary focus on the US.
Key requirements:
* Revenue and conversion‑focused specialist who can identify drop‑off points, run structured A/B testing, improve site UX/UI and develop a long‑term CRO roadmap.
* Hands‑on executor (not just a strategist) — can demonstrate delivering quick wins while shaping future architecture.
* Experience with complex journeys and content rich sites across mobile search, desktop/phone booking; able to improve tracking, logged‑in environments, behaviour‑led UX.
* A breadth of background preferred with consumer products/ services.
* Owns the full on‑site journey including templates, landing pages, product journeys and site changes.
* Collaborative operator working closely with marketing, content and regional teams to ensure accurate and compelling presentation of products online.
The role is based in Great Rail Journeys York Head Office with hybrid working and offers a range of employee benefits including Pension Salary Exchange, Healthcare Cashback Plan, Life Cover, Enhanced Maternity & Paternity Schemes, Colleague Discounts on Tours, and 33 days holiday with the ability to Buy/Sell annual leave.
All third party or direct applications will be forwarded to Nigel Wright
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