Customer Advisor - Private Medical Insurance - Starting salary between £25,400 to £28,500 (depending on hours, skills, and experience) plus additional benefits
Do you love helping people and making a real difference?
Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.
Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period).
Flexible shift pattern between 08:00 - 18:30, Monday – Friday and one Saturday shift every six weeks, 09:00 - 13:00.
A bit about the job
You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.
You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.
Skills and experience we’re looking for Great communication skills and experience in a customer-facing role.
Empathy and the ability to support people through difficult times.
A natural problem-solver who asks the right questions to get things done.
Detail-focused and confident making decisions based on facts.
Insurance or financial services experience is a bonus – but not essential.
What you'll get for this role
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.
And one of the ways we live up to that promise is by investing in you.
We have so much to offer when it comes to being an Aviva colleague.
Starting
salary
between
£25,400 and £28,500
(depending on location, skills, experience, and qualifications)
Bonus opportunity -
6%
of annual salary Actual amount depends on your performance and Aviva’s.
Generous
pension
scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days
holiday
plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit
to help you get expert support when you need it
Make your money go further - Up to 40%
discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our
Matching Share Plan
and share in the success of Aviva with our
Save As You Earn
scheme
Brilliantly
supportive policies
including parental and carer’s leave
Flexible benefits
to suit you, including
sustainability options
such as cycle to work
Make a difference, be part of our
Aviva Communities
and use your 3
paid volunteering days to help others
We take your
wellbeing
seriously with lots of support and tools
Take a look
to learn more.
Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and
welcome everyone
– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look
here
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter Varga - peter.varga@aviva.com.