Service Delivery & Performance Manager
Salary - can be shared on initial discussion
Sunderland - 3x per week onsite
We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery & Performance Manager to join their high-performing team.
As the Service Delivery & Performance Manager, you will ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs, and drive continual improvements.
We are looking for:
Proven experience in an IT service delivery position, with a focus on performance management
Strong leadership and stakeholder management skills
Strong analytical, negotiation, and communication skills
Commercial awareness and ability to influence supplier contracts
It would be a bonus if you had:
ITIL Foundation certificate
If this sounds of interest, please apply today