Join us as a Night Concierge at Mayfair Park Residences, recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are proud to have the absolute best people in the industry.
When you join us as a Night Concierge at Mayfair Park Residences, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What you’ll do
The Night Concierge ensures a smooth and seamless service for residents and guests during overnight hours. Working alongside the security team, the Night Concierge focuses on operational follow-up, preparing for the day team, and ensuring all outstanding resident and administrative tasks are completed to the highest standard. This role plays a key part in maintaining continuity of service and supporting the efficiency of the wider residences team.
* Act as the main point of contact for residents and guests during night hours, ensuring all requests are handled with professionalism and discretion.
* Support with transportation bookings, deliveries, and ad-hoc resident requests as required.
* Ensure accurate logging of all resident interactions, updates, and tasks in the CRM system and logs.
* Review and follow up on outstanding tasks from the day, ensuring smooth handover to the morning team.
* Manage the email inbox and respond or escalate appropriately.
* Update daily calendars, logs, and reporting systems with accurate information.
* Prepare operational and resident reports for management review.
* Assist with stock counts, inventory checks and ordering processes.
* Carry out routine building tasks and basic overnight checks.
The items shared are the essence of a day in the life of a Night Concierge, but we’ll make sure you are provided with specifics on how we care for our hotel.
The operational hours of work are shift-based and may be subjected to change. These currently set as:
* Full-time, shift-based role on a 4-on, 4-off rotation.
* Hours typically 8:00 PM – 8:00 AM
What you’ll bring
Essential Skills and Experience
* Strong organizational skills with excellent attention to detail.
* Proactive, reliable and able to work independently overnight.
* Excellent written and verbal communication skills.
* Professional, calm and discreet when dealing with residents and sensitive matters.
* Competent in using CRM systems, Microsoft Office, and scheduling tools.
Preferred Skills
* Previous concierge or front desk experience in a luxury residential or hospitality environment preferred.
* Strong background in administration and service delivery.
* Familiarity with security and health & safety protocols desirable.
What you’ll get
* Complimentary Stays: Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year.
* Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
* Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
* Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
* Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
* Referral Bonus: Earn a £1000 bonus when you recommend a friend.
* Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at PeopleAndCultureLondon.UK@dorchestercollection.com