Section: Service Delivery
Location: 1 Guildhall Square
Salary: £36,636 to £44,746
Full Time Fixed Term (2 Years)
Closing Date: Tuesday 28 October 2025
Reference: 3058325JF-R
Test Analyst – Customer Relationship Management (CRM)
This is an exceptional time to be joining the University of Southampton to help support quality delivery of an institutional CRM platform. The role sits within the University’s IT department, iSolutions. The dynamic and agile CRM project team is an exciting group working to produce a compelling product for the University community.
About the Role
This is a key role in support of quality delivery of the CRM product. Providing technical test services within an agile delivery and maintenance lifecycle, the role offers the test professional the opportunity to validate product quality assurance at all stages of development and operation. The CRM project team have the mandate to deliver transformational solutions & work with positive, focused attitudes.
What you’ll do
* Take responsibility for all aspects of testing across the CRM delivery project, including technical system and integration testing and user acceptance testing (UAT). Provide test capabilities which cover both functional and non-functional application requirements.
* Ensure testing standards are met throughout development, configuration, and release stages.
* Collaborate with key stakeholders within iSolutions and across the wider university to define and schedule testing capabilities and requirements.
* Develop functional test automation capabilities and define test automation strategy.
* Develop relationships with external partners to improve response to non-functional test demand.
* Build and maintain test progress reporting against key performance indicators.
What you’ll bring
* The ability to confidently implement test strategies and standards.
* Security of information and data within test environments.
* An ability to articulate test and quality assurance requirements, often at a technical level, directly to key stakeholders.
* The ability to prioritise workload, work well under pressure and manage stakeholder and institutional expectations.
* Hands‑on experience planning and progressing test activities within professional guidelines and/or organisational policy.
* Experience applying fundamental functional and non-functional test strategies to meet system, system integration, and user acceptance testing demands.
* Experience of DevOps practices and culture.
* Achieved a minimum of ISTQB/ISEB Foundation Level Certification.
* Experience designing and implementing test regimes while working in a strategic ‘cloud first’ environment.
The University of Southampton promotes a healthy work life balance with generous holiday allowance of 30 days plus statutory bank holidays and university closure days, defined benefit pension, flexi-time and flexible working patterns, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.
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