Social network you want to login/join with:
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Advisor in Sterling!
The Customer Service Advisor is a pivotal role in our mission to provide the best experience and service for our customers.
What you’ll do:
* Provide basic technical information on Superglass and Sterling products and services and process all purchase orders accurately and effectively.
* Monitor and answer all telephone enquiries in a friendly, professional manner, including questions regarding prices, quotations, and price lists.
* Monitor and address all customer complaints promptly and empathetically in accordance with company procedures.
* Liaise with internal departments to ensure stock availability and prompt delivery of all customer orders.
What you’ll bring:
* Demonstrable experience working within a customer-oriented environment in a customer-facing role.
* A strong service mindset with a “customer first” attitude.
* High attention to detail and data accuracy.
* Strong workload management and organisation skills with the ability to prioritise workload appropriately.
* A team player who communicates through empathy and care.
Note: The additional information about awards, culture, sustainability, diversity, and flexibility, while valuable, may be condensed or summarized to keep the job description focused and concise.
#J-18808-Ljbffr