Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.
The Opportunity
We’re partnering with a growing and forward-thinking financial institution that’s transforming how businesses access and manage finance. They’re now looking for a Team Leader – Asset Finance Operations to lead a high-performing operations team and deliver exceptional customer service to both direct clients and broker partners.
This is an excellent opportunity for someone with strong leadership skills and a deep understanding of asset finance who thrives in a fast-paced, customer-focused environment.
What You’ll Do
You’ll play a key role in supporting business growth by leading, developing, and motivating the operations team to achieve high standards of service and compliance.
Key responsibilities include:
* Managing the day-to-day operations of the Asset Finance team.
* Driving process improvements and ensuring service excellence.
* Monitoring team performance against KPIs and SLAs.
* Handling customer and broker queries and resolving complaints effectively.
* Providing coaching, mentoring, and development to team members.
* Collaborating closely with internal teams such as Credit, Sales, and Compliance.
* Producing and analysing management information to identify trends and areas for improvement.
* Promoting a positive, inclusive, and high-performance culture.
What You’ll Bring
* Proven experience in asset finance operations or a similar financial services environment.
* Strong leadership and people management skills.
* Knowledge of regulatory and operational risk frameworks.
* Excellent stakeholder management and communication skills.
* Ability to work effectively in a dynamic, evolving business environment.
* A proactive, solutions-focused mindset with a commitment to customer satisfaction.
Why Join?
You’ll be part of a business that values collaboration, innovation, and continuous improvement. This role offers a great opportunity to make an impact, shape operational best practices, and develop your leadership career within a supportive and ambitious organisation.