Overview
We’re on the lookout for a Deputy Customer Experience Manager to join us at The Pet Vet Portsmouth. This is a full-time position, covering 1 in 4 weekends. We are dedicated to delivering exceptional customer service and wowing our customers.
Responsibilities
* Support the Customer Experience Manager in leading a team of Customer Experience Coordinators to create a positive, welcoming, friendly and efficient environment for customers and their pets.
* Act as a key point of contact for customers at reception and by phone, helping to deliver a fabulous, long-lasting impression.
* Receive comprehensive training and take advantage of CPD for veterinary reception teams provided through the BVRA (British Veterinary Receptionist Association).
* Embrace a deskless reception approach: confidently greet customers entering the surgery, guide them to seating areas, offer refreshments, and manage check-in and check-out on a tablet.
* Upsell products and services, such as the Pet Health Plan, and demonstrate proactive, approachable, and helpful service to set the tone for five-star customer experiences.
* Contribute ideas to extend reach and drive higher footfall, including posting regularly to local social media accounts with engaging content.
Requirements / Qualifications
* Ideally have some experience in the service or hospitality industry.
* Willingness to participate in training and development through BVRA.
Benefits
* Profit share bonus
* Long service recognition
* Income protection
* Compassionate leave
* Surgery discounts
About The Pet Vet
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families. Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured. We’re continually investing in developing our growing team and there’s never been a better time to join us!
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