VANRATH are assisting with the recruitment of an Sales & Operations Manager for a business in Holywood that offer telephone campaigns. This is a Full-time position - Monday - Friday Permanent position - Position of work is Holywood Salary: Up to £30,000 bonus (OTE £45,000 - £50,000) & Fantastic Benefits package & Growth Opportunities (Progression) Responsibilities: The Operations Manager is responsible for overseeing the daily, weekly, and monthly operational functions of the company to ensure seamless business activities across all departments. This role involves ensuring efficiency, accuracy, and compliance while working closely with different teams to drive business success. Key areas of responsibility include campaign operations, staff management, campaign reporting & administration, back-office operations, systems & compliance, and general office operations. Ensure the smooth execution of campaigns from launch to completion Monitor staff performance, attendance, and shift scheduling to maintain operational efficiency. Manage campaign reporting and scheduling of administration hours according to business needs. Deliver client schedule deliverables through coordination of various suppliers. Oversee the printing and distribution of raffle packs while managing returns. Ensure adherence to documented back-office procedures. Ensure system efficiency by managing office hardware/software issues, and ensure platform maintenance. Oversee compliance with GDPR, outbound calling guidelines, and procedural standards. Supervise housekeeping, key-holder duties, and general office upkeep to maintain a productive work environment. The Ideal Person: Experience managing teams / operations in a telephony environment Ability to manage business processes Experienced working to deadlines Check out some of your candidate feedback- ''I would highly recommend Vanrath. Very friendly and helpful staff. They very informative and kept me up to date throughout the interview process and answered any questions I had.'' ''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.'' ''The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.'' Skills: Operations Manager Team Leader Manager Telephony Marketing Sales Centre Manager Benefits: Fantastic Benefits Package