Job overview
Provide a comprehensive, professional, and confidential administrative service to the Clinical Matron and fellow Theatre Sisters and staff which optimises their time and enables them to fulfil the clinical element of their roles.
The post holder will develop and implement administrative systems which will support the efficient running of Winchester Theatres.
What we look for:
1. The successful candidate will need to be a highly organised
2. Motivated and dynamic personality ready to use initiative and innovation
3. Good IT skills
4. Excellent interpersonal communication
5. To work closely alongside senior staff members, with a comprehensive, professional, and confidential manner
Main duties of the job
The Surgical Services Division is seeking an efficient and highly motivated Ward Managers Assistant, to be based in the Nightingale Theatres reception. The post-holder will provide a range of support duties to the Clinical Matron as well as the wider Theatre Team (incorporating Theatres, Recovery and Anaesthetics)
You will need to be highly organised as well as being flexible and possessing the ability to work as an integral team member.
You must have excellent interpersonal, communication and organisational skills and be able to remain calm in a busy theatre environment.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Detailed job description and main responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person specification
Training & Qualifications
Essential criteria
6. Knowledge of patient administration and other related systems, acquired through training experience
Desirable criteria
7. Customer Care Training or similar
Experience & Knowledge
Essential criteria
8. Previous experience in an administrative role or experience of working in an administrative capacity
9. Able to demonstrate current knowledge and identify own learning needs
10. Experience of organising own work
Desirable criteria
11. Experience of working in an NHS environment or public sector
12. Knowledge of medical terminology
13. Advanced computer skills
Skills & Ability
Essential criteria
14. Excellent verbal and written communication skills and telephone manner
15. Able to use IT facilities for information retrieval
16. Problem solving skills and ability to use own initiative to identify improvements and to use negotiating skills to implement changes
17. Excellent Interpersonal skills allowing effective communication between all internal and external customers
18. Ability to work to tight deadlines and stay calm under pressure
19. Attention to detail
20. Flexibility and adaptability to changing situations
21. Friendly and approachable manner
Desirable criteria
22. Experience of producing presentations using MS PowerPoint
Other Specific Requirements
Essential criteria
23. Ability to deal with frequent interruptions that may require being called away
24. Professional manner and organised approach
25. Enthusiastic, determined and assertive
26. Ability to work on own initiative
27. Be able to take instruction/ direction
28. Able to adjust to pressures of the job in a changing environment