Overview
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager to oversee 2 Centre operations based in Derbyshire. Leading a busy team you will take an active lead in the growth of membership across both centres.
Responsibilities
* Provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
* Work to set KPIs and targets and meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
* Manage the team with the philosophy to ensure that 'everyone's a member' and look at how our client can convert users to members.
* Develop a high level of customer service and ensure excellence at all times.
* Empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
* Ensure administration and systems are kept up to date and compliant.
Your background / Qualifications
* Experience of working within a Membership management or Sales manager or consultant background.
* Excellent communication skills to liaise with external and internal customers/staff.
* Ability to demonstrate excellent customer service skills and experience at interview.
* Experience getting the best out of a team and motivating and driving a sales team to success.
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