Role: Internal IT Support Engineer (London)
Location: London, hybrid (an average of 3 days / week in the office)
Who Are We?
mkodo builds world-class apps, middleware, and digital products in the global lottery, betting, and gaming space. With a dynamic and supportive culture, we trust talented people to contribute professionally and collaboratively. We are committed to personal development, career progression, and delivering top-quality work.
As part of Pollard Banknote Limited (PBL) since 2020, mkodo enjoys the benefits of strong financial backing and global reach.
About the role:
This is an exciting opportunity for a technically skilled, customer-oriented individual to support mkodo staff by managing internal IT support operations. The role is hybrid and based in our London office, requiring a regular physical presence (average 3 days/week). We're looking for someone with strong communication skills and a proactive mindset, who makes the experience of using the Service Desk a positive one.
Main responsibilities are:
Internal Support Desk
* Provide 1st and 2nd line technical support to staff across mkodo offices (in person and remote).
* Manage end-user computer estate (laptops, mobile devices – Windows & macOS) using tools like Manage Engine/Intune.
* Process joiners, movers, and leavers including equipment provisioning and access management
* Push to Automate processes where applicable.
* Support and manage various software tools (Jira, ServiceNow, Microsoft Office, Teams, Salesforce, Miro, Moorepay HR, and finance systems).
* Administer and troubleshoot office equipment including video conferencing tools, networking equipment, and printers.
* Conduct quarterly software access reviews and scheduled information security checks (e.g., antivirus, updates, access control).
* Maintain and manage the IT Asset Register and ITOPs third-party supplier register
* Liaise with third party suppliers for procurement of IT equipment.
* Assist with audits (internal/external) and GDPR data access requests with appropriate approval authority.
* Support ISO27001 ISMS compliance including documentation, checks, and reporting.
* Contribute to the development of Service Desk standards, processes, and KPIs.
* Provide flexible support to CMS, infrastructure, and information security teams within capability and bandwidth.
* Collaborate with third-party vendors for efficient resolution of issues.
* Create and maintain up-to-date procedural and process documentation.
* Support mkodo in the implementation and ongoing maintenance of its ISO27001 Information Security Management System (ISMS).
* Adhere to all relevant mkodo ISO27001 Information Security Management System (ISMS) policies, procedures and requirements at all times.
* Complete any reasonable tasks relating to the mkodo ISO27001 Information Security Management System (ISMS).
Key Skills & Attributes:
Essential
* Experience in a similar technical support role.
* Friendly, customer-focused, and professional demeanor.
* Strong communication and internal/external stakeholder management skills.
* Proactive, self-managed, and adaptable with a continuous learning mindset.
* Experience with both Windows and macOS operating systems.
* Information security awareness and integrity in handling confidential information.
* Willingness to travel occasionally between London and Newcastle as needed.
Nice to Have
* Experience in monitoring and supporting information security tooling.
* Familiarity with ISO27001 audits and certification environments.
* Experience supporting office networks and Wi-Fi infrastructure.
* Exposure to 3rd-line or infrastructure support tasks.
* Knowledge of implementation and support of enterprise software tooling.
Benefits:
mkodo is a great place to work, along with a competitive renumeration package we offer excellent benefits comprising:
* Hybrid Working
* Generous Holiday Allowance (increasing with service)
* Gifted day over Christmas period
* Birthday off!
* Performance Bonus & Profit Share Scheme
* Quarterly team events
* Group income protection
* Life Insurance
* Charity/Volunteer Day
* Tech Loan Scheme
* Cycle to Work Scheme
* Contributory Pension
* Employee Assistance Programme
* Home working expense payment when joining
* Relevant individual training budget.
* Digital Nomad Policy
* Generous refer a friend scheme.
We encourage growth and progression because we value our colleagues and know that we best succeed when achieving and developing together. If this is the opportunity you have been waiting for, to work in a fast-paced company with innovative products and cutting-edge technology, please apply now.
PLEASE NOTE THE CANDIDATES MUST HAVE THE RIGHT TO WORK IN THE UK.