Field Service Technician – Home based, covering London airports predominantly. Permanent role, based close to London (Berkshire, Hertfordshire, Beds/Bucks or nearby) within 2-3 hours of Stansted, Luton and City airports. Provides technical support by installing, troubleshooting, maintaining and servicing x‑ray and CT based security systems at customer sites.
Responsibilities
- Under limited supervision, perform a wide variety of technical support activities, including installing, calibrating, maintaining and repairing complex x‑ray and CT based security systems.
- Coordinate planning and delivery of preventative maintenance services to regional customers.
- Ensure response times and resolution for corrective maintenance are achieved within outlined KPI and SLA targets.
- Accurately create, process and complete work orders in Salesforce Lightning, recording clear, concise information for business intelligence, performance and compliance reporting.
- Maintain a professional and commercially sensitive standard of customer presentations, communications and reporting.
- Maintain high workplace standards of teamwork, with a focus on high quality, help up peer technicians and manage projects with internal stakeholders.
- Follow and promote group and company health & safety policies, use PPE, handle tools and equipment safely, and perform duties in confined, high‑risk or restricted areas.
- Adhere to the company’s Equality Policy and demonstrate personal responsibility for safety and procedural compliance.
Requirements
- Excellent customer interface, presentation and communication skills, both verbal and written.
- Knowledge of complex digital and analog circuitry (Linux a plus). Ability to troubleshoot mechanical systems and use test equipment such as DVM and oscilloscope, with experience in high‑voltage and x‑ray producing equipment preferred.
- Strong technical knowledge of x‑ray and CT technologies and the company’s products.
- Team player capable of prioritising and working under pressure in a fast‑paced environment with minimal oversight; able to perform multiple activities simultaneously and independently.
- Advanced proficiency in Microsoft 365, IT systems, network and PLC diagnostics, and specialist software platforms used for aviation security systems.
- Hands‑on experience in field software maintenance, diagnostics and secure in‑field software upgrades to ensure ongoing aviation safety compliance and system performance.
Experience
- Experience in security and detection systems and aviation environments, preferably in a global setting.
- Prior field service experience within a directly applicable industry.
- Strong technical knowledge of x‑ray and CT technologies, company’s products, and equipment.
- Wide ranging technical background (automation, automotive, aerospace, mechanical/material handling, conveyor systems, pneumatics, hydraulics, robotics, control systems, electrical power systems).
Technical Qualifications
- NVQ Level 3, HNC, HND in Electronics, Electrical/Mechanical Engineering or equivalent highly desirable.
- Engineering graduate, or military training in electronics engineering technology or equivalent (highly desirable).
Other
- Must be available for travel throughout the UK on short notice, work non‑standard hours, weekends and public holidays, and assist other field sites.
- Flexibility to participate in out‑of‑hours rotas and occasional overnight stays.
- UK driving licence required.
- Five‑year checkable UK work history required to obtain relevant airside passes.
- Capability to lift and manually handle tools, test equipment, spare parts and system components up to 16 kg unaided, and occasionally heavier items using approved lifting aids.
- Will travel significant distances on foot between terminal locations and secure zones, sometimes in confined spaces or raised platforms.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
