Role Description
The Workshop Controller plays a vital role in supporting the Depot Manager to ensure the workshop operates efficiently, profitably, and in line with Stockport Truck Centre’s service standards & compliance targets. This customer-facing role requires strong organisational skills, attention to detail, and a proactive approach to managing service schedules and workshop flow.
Duties
Job Administration
* Raise job cards, estimates, and invoices accurately and promptly
* Update job statuses on the system in real time
Workload Planning & Scheduling
* Plan and allocate jobs to meet customer deadlines
* Maintain and manage service schedules for all customers
* Monitor job timings and ensure parts availability
Customer & Workshop Liaison
* Communicate service updates, authorisations, and completions to customers
* Coordinate with workshop staff to ensure smooth job progression
Procurement & Inventory
* Process purchase orders with precision
* Ensure parts are ordered and available when needed
Site Standards & Safety
* Maintain depot cleanliness and security
* Ensure equipment is properly maintained
* Promote and uphold Health & Safety standards across the site
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