Key Account Manager
Location: Newburn (Office-based)
Industry: Manufacturing
Employment Type: Full-time
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About the Role:
We are seeking a proactive and customer-focused Key Account Manager to join our team at a leading manufacturing organisation based in Newburn. This is an office-based role with no travel required, ideal for someone with a strong background in customer service who is looking to step into a more commercially focused position.
As a Key Account Manager, you will act as the vital link between our customers and internal teams. Your primary responsibility will be to manage incoming sales enquiries via phone and email, process orders, and identify opportunities to maximise sales through excellent service and account management.
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Key Responsibilities:
1. Handle incoming calls and emails from key clients, providing prompt and professional support.
2. Process sales orders accurately and efficiently using internal systems.
3. Build and maintain strong relationships with existing accounts to encourage repeat business.
4. Identify upselling and cross-selling opportunities based on customer needs and buying patterns.
5. Liaise with internal departments (production, logistics, finance) to ensure smooth order fulfilment.
6. Maintain accurate records of cu...