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As a Business Analyst within this team, you'll be instrumental in bridging the gap between business needs and technological solutions. You'll work closely with business stakeholders to understand their challenges and opportunities, gathering the necessary information to support clear business cases with quantifiable benefits. Your expertise will then be key in translating these into comprehensive functional and non-functional requirements. You'll also collaborate with the business to help them create appropriate user acceptance test scenarios, ensuring readiness for successful deployment. Join us in transforming Rentokil Initial's digital landscape and directly impacting our operational efficiency and growth.
Main Purpose of role
* Champion business value: Help to clearly define and articulate the business justification for application projects that introduce new or improved processes.
* Translate vision into actionable requirements: Gather a deep understanding of current operations, define future state business processes, and translate these into clear, actionable User Stories that guide our development teams.
* Support quality assurance: Partner with clients and users to define robust acceptance test scenarios, empowering them to validate that solutions meet business needs. Contribute to change delivery efforts, ensuring our user community effectively adopts new systems and realizes the intended business benefits.
Tasks and Responsibilities
1. Strategic Investigation & Opportunity Identification: Lead investigative work to pinpoint significant business opportunities and define effective new or improved business processes. Specify how these improvements can be realized through advancements in information systems, data management, operational practices, organizational structures, and equipment.
2. High-Level Collaboration & Stakeholder Management: Collaborate extensively with senior client and IT staff on strategic studies, detailed requirements specifications, and feasibility analyses. Ensure all stakeholder perspectives are thoroughly considered, verified, and validated, and that priorities align with overarching business objectives.
3. Bridging Business & Technology: Leverage your business acumen to assess and advise on the practicality of different solution alternatives, skillfully integrating technical possibilities with operational realities. Take the lead in the detailed specification and modeling of recommended solutions, applying relevant resources, standards, methods, and tools. Maintain strong relationships with software engineering and service delivery teams, playing a full part in bringing systems to successful implementation.
4. Documentation & Agile Delivery: Elicit, analyze, and document detailed requirements. Craft clear, concise, and actionable User Stories and acceptance criteria that accurately represent business needs, and guide our development teams. Analyze current and future state business processes, identify gaps, and propose optimizations. Apply established standards, methods, and tools effectively to produce high-quality documentation, covering technical details and descriptive aspects. Participate actively in planning and facilitating meetings, workshops, and stakeholder engagement throughout system investigations and subsequent development work. Work closely with Product Owners to refine and groom the product backlog, ensuring user stories are well-defined, prioritized, and ready for development. Engage actively in agile ceremonies (e.g., sprint planning, stand-ups, retrospectives).
5. Business Readiness & Change Management: Conduct comprehensive business impact assessments to understand how proposed changes will affect business units and roles. Provide ongoing clarification to development and testing teams during sprints to ensure solutions align with business intent. Develop and execute business readiness plans, including IT deployment, data migration, capability development (training and engagement), and activities to integrate new processes or roles into daily operations. Assess readiness levels of business users, identify gaps, and implement action plans to close these gaps before go-live. Support the user community with transition support and change planning, working closely with the project team. Track and report on progress against business readiness targets, engagement activities, training deployment, operational metrics, and productivity measures. Assist in defining and preparing user acceptance test scenarios, ensuring effective validation of solutions.
Requirements
* Proficiency in Business analysis tasks
* Experience in technical, financial, and quality aspects of work activities
* Excellent interpersonal skills and client/user dealing experience
* Broad understanding of business and business skills, with awareness of commercial constraints
* Likely educated to bachelor degree level or with relevant professional qualification
* Comprehensive knowledge of development life-cycles and operational environments
* Proficiency in requirements definition and management
* Experience in communicating with clients at all levels
Additional benefits include:
* Competitive salary and bonus scheme
* Employee Assistance Programme
* Free parking
We are committed to diversity and inclusion. We encourage applications from all backgrounds and experiences. If you have specific needs during the recruitment process, please communicate them to us at ([emailprotected]).
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