Full time (35 hrs/wk), permanent
Split place of work between Horizons (Reading, Berkshire) and Home, with up to 30 days per year spent at Horizons
Salary Range £27,000 To £28,000 Pa Plus Benefits
We’re looking for a proactive and detail‑driven Business Support Officer to join our growing Apprenticeship Business Management (ABM) team. As the Business Support Officer, you will be involved in a range of funding and compliance activities, aiding the effective operation of the University’s essential apprenticeship business processes.
This is an excellent opportunity for someone with strong administrative, compliance, or business support experience who is keen to develop a career in the apprenticeship and higher education sector. While experience of working with DfE/ESFA‑funded programmes and apprenticeship funding rules is highly desirable, it is not essential. If you bring strong transferable skills, a keen eye for detail, and a willingness to learn, we will fully support your development through training and CPD.
Accountabilities and Responsibilities
* Oversee, manage and be responsible for allocated aspects of the University’s apprenticeship business support operations
* Work closely with employers and EPA Organisations to provide APC, gateway, and EPA data to ensure successful and timely completion of apprentice change of circumstance activities
* Act as the first point of contact for all apprenticeship change of circumstance enquiries, taking the initiative to screen, allocate and prioritise emails, telephone calls and correspondence, taking appropriate action where necessary
Requirements
* GCSE Maths and English Language Grade C or 4 or above
* Experience in a business support, administration, compliance or customer‑focused role
* Digital skills confidence: proficiency with MS Office (Teams, Outlook, Word, Excel, PowerPoint) and other systems/technology
* Strong attention to detail and commitment to data accuracy
We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.
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