ServiceNow ITOM Architect SME - £850PD - (Inside IR35) - Watford/Hybrid
I am currently working with a leading technology operator in the gambling field who are urgently looking for a ServiceNow ITOM Architect SME to join the business. They are looking for a real ITOM SME to support a number of programmes across ServiceNow.
Key Objectives:
* Design, develop, and implement ServiceNow ITOM solutions, including monitoring & alerting, configuration, and integration, to enhance the efficiency and performance of IT operations.
* Understand business requirements and translate them into technical solutions using ServiceNow ITOM modules.
* Configure and customize ServiceNow platform to align with specific needs and objectives, ensuring seamless integration with existing systems and tools.
* Provide expertise in AppDynamics and AWS integration to enhance monitoring capabilities and optimize resource utilization in cloud environments.
* Lead workshops, training sessions, and knowledge sharing activities to empower clients and internal teams with best practices in ServiceNow ITOM.
Experience:
* Minimum of 5 yrs working experience in this domain and must have come from an IT Operational Background
* Must have experience with ServiceNow ITOM ideally design; configuration and onboarding / integration.
* Must have experience of Technical Authoring including but not limited to creation of Low-Level Designs
* Must have a strong Python development skills
* Must have experience working with 3rd party RESTful APIs as well as OAuth2
* Must have strong experience with AWS infrastructure, including experience with Terraform and Ansible
* Must have experience of migrating from / to new monitoring systems including re-integration.
* Must have worked with one or more of the following tools.Sensu (Nagios as a fallback), Grafana, AppDynamics, ThousandEyes, AWS CloudWatch, Azure Monitor
Please make an application if you feel this position would be relevant for you.
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