Response & Day to Day
Based in West London
Monday to Friday
40 hours per week
3 Month Contract, Potential to go Permanent
£12.00 per hour
Our client is looking for a Planner, previous experience within repairs/maintenance/housing would be advantageous. As a ReactiveMaintenance Planner, you are the key person communicating between the resident and maintenance worker.
The role involves tasks such as;
* Providing customer service to residents and customers/tenants.
* Arranging appointments for residents/tenants regarding maintenance/repair issues within their properties.
* Scheduling appointments for maintenance work.
* Dealing with resident queries and offering general support to maintenance help desk organising appointments with trade’s people to carry out the appointments in a cost effective and organised manner.
* Dealing with queries from residents, changing appointment.
* Rescheduling appointments and scheduling prioritising emergency repair issues.
* Closing jobs ready for invoicing.
* Logging current jobs onto company database.
* Working with Supervisors and trades people to organise and schedule work.
* Updating and changing information as the job changes.
* Ordering equipment needed for the job.
* General Admin duties such as filing, scanning etc.
Skills and experience required;
* For this position you must have Opti-time experience.
* The ideal candidate will have a good telephone manner, be organized, have the ability to prioritize work, and pay attention to detail.
A reference contact must be provided upon application.
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