We are recruiting on behalf of a well-established Housing Association for an experienced Temporary Accomodation Officer to deliver high-quality tenancy and neighbourhood management services across temporary accommodation, Housing First and general needs tenancies.
This is a varied, customer-facing role supporting residents, including those with complex and vulnerable needs, ensuring sustainable tenancies and safe, well-managed neighbourhoods.
Key Responsibilities of a Temporary Accomodation Officer:
* Managing tenancies within temporary accommodation and mixed tenure patches, ensuring pre-tenancy work, risk assessments and reviews are completed
* Supporting vulnerable tenants and working closely with support agencies to sustain tenancies
* Conducting move-in checks, 6-week settling-in visits, 9-month starter tenancy reviews and ongoing tenancy audits
* Managing rent arrears, setting up repayment plans and reducing debt
* Handling ASB cases, tenancy breaches, safeguarding concerns and multi-agency casework
* Representing the organisation at court, preparing court bundles and attending external meetings
* Undertaking estate and property inspections, including fire safety checks, and liaising with contractors
* Managing void turnaround to minimise re-let times
* Overseeing mutual exchanges, successions and tenancy assignments
* Acting as a key point of contact for residents, councillors and community stakeholders
* Supporting business continuity and emergency response when required
What We'd Love To See From You:
* Proven experience in tenancy and/or neighbourhood management within social housing
* Experience working with vulnerable tenants and individuals with complex needs
* Strong knowledge of housing legislation and safeguarding responsibilities
* Experience managing arrears, ASB and challenging tenancy situations
* Confident preparing court documentation and attending hearings
* Excellent communication, negotiation and organisational skills
* Comfortable working both independently and collaboratively
* Strong IT skills and experience using housing management systems
* Full UK driving licence with access to a vehicle (business insurance required)
* Basic DBS check required
What this Tempoary Accomodation Officer role has to offer:
* Hybrid working
* Minimum 2 month contract
* Competitive hourly rate
* Flexible working hours
If this Temporary Accomodation Officer role is for you please apply or contact
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