Job Title: Software Operations Manager
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU Work Permit Required: Yes
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
The Role: Software Operations Manager
Location: London
Day Rate: up to 500
This role will require SC Clearance
As a Software Operations Manager, you’ll be responsible for:
* Operational Management: Ensure critical SaaS, Cloud, and installed software tools are delivered to a high-quality operational standard. Collaborate with the wider Technology and Security team, Finance and Procurement Teams, Business Operations leads, and the People Team.
* Governance & Reporting: Support strategic contract management for critical software tools (e.g., AWS, GitHub, Docker), serving as a non-commercial point of contact for tools involving senior technical stakeholders.
* Innovation & Improvement: Identify, propose, and lead software improvement initiatives to streamline and optimize internal processes. Work in an agile environment, ensuring requirements are captured, prioritized, and delivered by relevant teams.
* Business Case Development: Support the development of comprehensive Business Cases, incorporating input from subject matter experts. Review and challenge Business Cases to ensure alignment with best practices and measurable benefits.
* Communications: Actively manage stakeholders, identifying and managing relationships with internal and external stakeholders, and communicating clearly and regularly.
* Business Planning: Work closely with Business and Finance colleagues to ensure procurement excellence, maintain proactive relationships with suppliers, and develop requirements for procurement agreements.
Successful Candidate:
* Extensive knowledge and experience in business management, especially managing software tools and digital projects in large/complex organizations.
* Proven collaboration and operational delivery skills, including requirements gathering, problem solving, prioritization, and managing critical suppliers.
* Ability to manage multiple initiatives concurrently and in a timely manner.
* Experience in driving effective decision-making using accurate data.
* Experience in change and project management, including agile approaches.
* Familiarity with the public sector and government processes.
* Strong administration, IT, and support skills, with attention to detail.
* Ability to challenge colleagues constructively.
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