Job Title: Head of Hospitality
Location: Grappenhall Manor Care Centre, Warrington, Cheshire
Type: Full-time, Permanent, 40 hours/week, £12.44/hour, shifts 0800-1900, alternate weekends
Introduction
Join our stunning care home, Grappenhall Manor Care Centre, a purpose-built 70-bed facility providing residential, nursing, and dementia care. We prioritize safety, comfort, and high standards of care, investing in the latest technology and staff training. Our team is committed to continuity of care, with all staff paid at or above the national living wage.
Role Overview
We are seeking a kind, caring, and motivated Head of Hospitality to lead our hospitality team. You will organize and supervise Hospitality Assistants and Care Assistants to ensure a smooth, efficient dining experience for residents. Responsibilities include dining room preparation, cleanliness, meal service, team management, and staff development.
Responsibilities
1. Provide high-standard hospitality services.
2. Support and assist visitors.
3. Communicate any specific resident requirements to the Chef.
4. Follow cleaning schedules and HACCP procedures.
5. Ensure adherence to training and complete necessary documentation.
6. Manage, allocate duties, and supervise the hospitality team, ensuring quality service during shifts.
7. Coach and develop staff members.
8. Promote safeguarding and welfare of residents and staff.
Skills and Experience
1. Experience as a Dining or Restaurant Supervisor is essential.
2. Previous care setting experience is desirable.
3. Effective communication skills are essential.
4. Participation in home-organized activities is required.
Benefits
* Opportunities for career progression into senior and management roles.
* Bank holiday and overtime enhancements.
* 5.6 weeks annual leave.
* Paid DBS and uniforms.
* Paid training and ongoing professional development.
* Refer a friend scheme for certain roles.
* Comprehensive induction program.
* Competitive pay and wellbeing programs.
* Cycle to work scheme, recognition awards, and Christmas bonuses.
* Pension scheme and access to pay advances.
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